Monday, July 28, 2014
CEBU WANTS ORDER NUMBER IN CEBU TO CALL AND PICKUP AT ANY CDRKING STORE JUST AS MANILA IS ADVERTISED TO HAVE PLEASE
It's been a while since I last updated this blog and CDRKING has greatly expanded it store locations since I started writing and buying at CDRKING and the lines are usually shorter now but some things still haven't changed and need to be improved.
Customer checkout is a time consuming affair and cumbersome process still, strangely with the internet age and computer accounting and inventory where you can just run a scanner of the barcode and it is automatically registered with price and warranty and exhange period which most every business is now doing and yet they still close their stores for a day for inventory by hand written check lists and still write down sales receipts by hand with inventory on a separate log and then the cashier finishes the process.
Inventory in the States is done by a hand bar code reader and would allow inventory to be made in a short time with one employee and there is no reason the inventory can't be done after the store closes rather than closing the store during business hours and losing sales.
If CDRKING could use their barcodes which are on all their packages already and they already have a operating computer in their store with internet, sales could be immediately transmitted to their headquarters and they could order new inventory on what each store sells.
Much inventory is never in stock even if they have an excellent website and you have to go to each store and wait in line or call each store to see if they have the item thats in their online catalog.
In Manila at least they have one store for pickup which is convenient but metro Manila is very big and traffic is terrible so it still amazes me that you can not order on line and have it shipped to you by LBC at a low rate nationwide.
It would save them cost too by having inventory online accessible to all customers and employees and management immediately which would reflect as sales are made. That way customers would know which store to go to with stock.
And allowing online order in todays internet age would benefit all! Lets modernize CDRKING and all would benefit. Thats why online sales are booming! And less stores with staff would save costs for the owners too.
Wednesday, December 9, 2009
Anyone who has not looked into these two payment platforms in the past should think again. With mobile broadband becoming affordable and a growing number of Pinoys surfing through the mobile phone, there is a new opportunity to market and position the selling of product or service focusing on this growing user segment.
Globe GCash Glick (https:/ gcashclick.delbrosonline.net/), in partnership with courier company Delbros, now allows online sellers and buyers to trade with each other with ease. The system ensures buyers and sellers that a product ordered is received in good condition and in accordance with what was indicated online. In addition, payment is already secured prior to shipment, allowing proper transfer of funds after the delivery process. Continue reading here http://www.sunstar.com.ph/cebu/toral-take-mobile-e-commerce-seriously
Also read my blog on sending money http://mysendmoney.blogspot.com/
And my blog on Business Ideas http://philippinebusinessideas.blogspot.com/
Sunday, December 6, 2009
Philippine Star CEBU, Philippines - Despite lots of business spaces now made available around the city, the advent of the internet has made online selling now the fast growing trend in the business community.
This is due to the free advertising and no need to pay for space rentals said Tina Tan, an online business seller who sells ready-to-wear clothes and accessories through the web.
Tan said that doing business online has become very popular and since the budding of social networking sites, it makes their jobs easier and gives them a chance to have a wider market.
According to Tan, business through online is very easy especially for those that have other things to do like students like her.
She said that all they have to do is add as many contacts as they can, preferably people they know so that they would not be scammed, and immediately they have instant customers.
Val Carla Vergara, a new online business player, said that she shifted to online selling because it is a new strategy for small business players like her who wants extra income but does not need to invest on a huge capital.
Vergara said that there are so many small business players that are using the net right now for their businesses but the competition does not worry her despite having the same kinds of products like RTW’s, accessories, and toys.
She said that just like any other kind of business, it depends on the marketing strategy of the online shop owner.
Vergara explained that she sells her products cheaper than those sold in malls and she puts the difference of the prices in her site so that the customers would be able to see how much money they will be saving if they buy it from her.
She said that unlike stores in malls and also from other online entrepreneurs who has fixed prices, she lowers her prices if the customers ask for a discount and she also does this if her clients buy three or more products.
But according to some like Armida Aguilar, a college student, the pictures are not enough for her to buy a product online. Aguilar said that despite online selling becoming a fad today and saves the shoppers time from going around places looking for clothes, she still chooses to go the conventional way pf shopping because she wants to make sure that she the quality is worth the money she is paying. Continue reading here http://www.philstar.com/Article.aspx?articleId=530097&publicationSubCategoryId=108
Sunday, October 25, 2009
Tuesday, June 30, 2009
CDR King is growing fast with new varied products which customers love. With new electronic cameras, larger drives for mp4, computer phones, and now even batteries for nokia cell phones (now mostly out of stock but still shown in the online catalog) it shows there is a huge demand for these products at reasonable prices! Keep up the great product line expansion and great prices. And the website is excellent but ordering online should be provided! And the instant chats with technicians are good but the inventory and stock availability is so old fashioned for a modern tech selling firm like CDRKING.
I was very surprised that it seemed three people were trying to take inventory by writing stock down by hand. And it took over three people and it did not seem they were finding the stock easily. With todays hand held scanners very cheap from china, and CDR-King SM Cebu even having a computer, it would seem an easy process to get all your stock into the computer by bar code and then Taiwan would know their stock daily as the cashier scans all products as sold and also when the monthly inventory is done, each item scanned once and quickly would make the inventory over in an hour or so by one person rather than three people who seemed to be having problems reconciling the inventory.
Why not put all of your stock online with a searchable index to find out what stores presently have which items in stock rather than wasting a non speaking english worker who is not online often anyways?
And why not let customers order right online and pay online like ebay,ph and sulit.com.ph/ do so your stock could be shipped all over the Philppines rather than wasting customers time standing inline? Have an ebay store like many other businesses do and then you can be rated online as to your service and merchandise?
For example the wireless routers are a big item in demand, including the N wireless routers and you have been out of stock for almost a year. With a scanner inventory you could cut down on wasted workers who make many errors and deliver immediate service to customers to avoid the bad reputation that CDRKing is developing in customer service and inventory. See online references to read more about the present CDRKing business model at http://cdrkingph.blogspot.com/2009/06/cd-r-king-victims-of-abusive-suplado.html
And the check out process is painfully slow wasting your staff time putting individual stickers on each item and attaching warranties when it all could be printed out high tech at checkout!
Inventory is now a major problem for the stores and many of the items advertised online products not available and the long waits at the store to find this out are useless! And when you contact the stock checkers online they can't even speak English! With so many workers out of work and can speak English, I wonder how the employees are hired?
And why not put the employees on contract so there is a change over every 5 months to avoid many employees getting bad habits as discussed in many newsgroups online!
With CDR-King doing a landslide business, modern customer service without a 30min to 2 hour wait; electronic scanner check out and sanner inventory may be a worthwhile investment to handle double the number of customers you handle now. And Taiwan would know daily its sales and inventory at each location.
But the process of waiting on customers needs to be closely examined to eliminate this over 2 hour wait for service at SM Cebu. The U shaped layout makes for lots of walking for the clerks to get different stocks, then having to handwrite each receipt is a wasteful exercise when a computer monitor with scanner could cut this process to seconds and printer. Then they have to put a sticker on each item that is covered by warranty which is also could be printed on stickers by the computer printer at the same time the price scan is done and then the sticker could be stuck on the packaging rather than the inside item.
For cds and dvd blanks, if no other store merchandise was wanted, a separate clerk could do this entirely in a separate line. Finally the cashier could be placed near the door and merchandise desired along with the printed receipt the clerk prints could be put in the customers tray and as he exits he pays for what is on his receipt to the cashier, or the cashier could even scan the merchandise herself at the register making the whole process much faster, allowing CDR King to make many more sales and also customers much happier smile. I hope that serious thought can be made of the CDR King SM Cebu ordering process can be made and some improvements made very soon as over two hour waits are not accepted to even a CDR King devotee like myself.
I hope that CDR King will meet the challenge as its sales outstrip the capacity to sell smile.
I’m not saying that I should be treated like a V.I.P However, CD-R King fails to prove customers the quality they deserve. You don’t expect a customer to wait for an hour just for a bundle of blank DVDs. Come on! If you’re willing to wait that long then you have nothing else to do in your life. Moreover, the sales representatives fail to show respect to customers especially when dealing with them. Do you think I’ll be at fault if I don’t return my respect. I doubt.